Last updated: June 2026
1. Who We Are
Konfido is a Canadian escrow service operating exclusively in Canada. We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64).
2. Information We Collect
We collect only what is necessary: email address (always required), an optional alias used as your reference label, transaction amount, item description, shipping tracking number, and Interac transfer reference number. We do not collect names, government ID, payment card data, or social insurance numbers.
3. Alias Option
Users may choose an alias as a private reference label instead of seeing their own email throughout the process. An email address is always collected, regardless of alias use, so Konfido can verify payments, send required notices, and resolve disputes. Your email is never shared with the other party to a transaction.
4. How We Use Your Information
Your information is used solely to process and track your escrow transaction, communicate transaction status, and resolve disputes. We do not use your information for marketing.
5. Canadian Data Residency
All data is stored and processed within Canada. We do not transfer personal information outside of Canada.
6. Data Retention
Transaction records are retained for 7 years as required by Canadian tax law. Email addresses are deleted 90 days after transaction completion unless a dispute is active.
7. Sharing of Information
We do not sell, rent, or share your personal information. We do not share seller and buyer identifiers with each other. Disclosure occurs only as required by Canadian law or valid court order.
8. Cookies
This site uses only essential session cookies. No advertising, tracking, or third-party cookies are used.
9. Your Rights (PIPEDA + Law 25)
You have the right to access, correct, or request deletion of your personal information. To exercise these rights: privacy@konfido.ca
10. Contact
Privacy inquiries: privacy@konfido.ca